Monday, May 25, 2020
The Identifying Factors in the Development of Aggression and Violence in Youth Today Tragic events like the shootings at Columbine High School capture public attention and concern, but are not typical of youth violence. Most adolescent homicides are committed in inner cities and outside of school. They most frequently involve an interpersonal dispute and a single victim. On average, six or seven youths are murdered in this country each day. Most of these are inner-city minority youths. Such acts of violence are tragic and contribute to a climate of fear in schools and communities. Research findings are identifying factors in the development of aggressive and antisocial behavior from early childhood to adolescence and intoÃ¢â¬ ¦show more contentÃ¢â¬ ¦Successful early adjustment at home increases the likelihood that children will overcome such individual challenges and not become violent. However, exposure to violent or aggressive behavior within a family or peer group may influence a child in that direction. Types and Severity of Antisocial Behavior The types and severity of antisocial behaviors exhibited by youths vary greatly and include lying, bullying, truancy, starting fights, vandalism, theft, assault, rape, and homicide. As a rule, the older the age of onset, the fewer the number of antisocial youths who will engage in seriously aggressive and violent behavior. Longitudinal studies show that many children who engage in antisocial behavior in childhood continue to do so at least through adolescence. Longitudinal research has identified types of youth who progress to adolescent antisocial behavior, multiple pathways through which it develops and persists, and the multiple factors that shape this risk. This research has identified two types of life course trajectories: life course persistent, which is viewed as a form of psycho- pathology, and adolescence limited, which is identified only in select social situations. The distinction between these two types of individuals is very useful, both as a way of thinking about developmental knowledge and as a tool for targeting the right interventions for antisocial youth. Research in this area has generated evidence for this way ofShow MoreRelatedEssay on Genetics Are the Main Cause of Psychopathy1146 Words Ã |Ã 5 Pagesbe a psychopath. High levels of aggression or delinquency, and antisocial behaviors are all seen in youth with personalities correlating to those of psychopaths. Child psychopathy has not been emphasized as much within the scientific community as much as it is for adult psychopathy. Most clinicians believe this disorder can potentially be treatable and youth showing psychopathic traits can benefit most from this. (Dolan). Some benefits could include: Identifying high risk offenders, ramificationsRead MoreThesis Statement : Children Of The 21st1470 Words Ã |Ã 6 Pagesnot worthwhile. The use of internet is becoming more and more every day. Even children are using the internet more than they are allowed to. Recent studies show that about 10 years back there were many children playing in grounds and parks but today every park and ground available, are very empty. This is due to more internet and digital media. Parents of 128 children who ranged from first grade through sixth grade are made to go through the cognitive developmental assessment of their childrenRead MoreYouth Gangs And The Cognitive And Social Learning Theory1850 Words Ã |Ã 8 PagesAbstract: This paper will discuss the correlation of youth gangs and how the cognitive and social learning theory comes in to play, and why female and male juveniles end up in the system. It will touch bases on how youth surroundings have a lot to do with the decisions they choose to make and the life style they end up living. Gangs usually recruit youth off the street, if a child sees that being a part of a gang is an everyday thing and is normal then they will be influenced more to do that. TheRead MoreInfluence of Family Values, Violence and Media Upon Children Essays1949 Words Ã |Ã 8 Pages Patterns of behavior and cycles of abuse affect childhood development. Traditions and morals give the foundation and support that children need to understand boundaries. Love, family time, and structure provide a cornerstone for children to thrive. At the same time, neglect, abuse and expose to violence create the childÃ¢â¬â¢s blueprint for life. To what extent does the Ã¢â¬Å"familyÃ¢â¬ shape the values of children today? Parental involvement and discipline help mold the childÃ¢â¬â¢s decisions regarding violentRead MoreBullying at Home and School2035 Words Ã |Ã 8 Pageshandled says a lot to the victim. Ã¢â¬Å"A statue stands in a shaded place An angel girl with an upturned face A name is written on a polished rock A broken heart that the world forgot.Ã¢â¬ -Martina McBride Identifying the problem in a child at a young age is not as easily done as in older children. Ã¢â¬Å"Identifying the age aggressor in childhood is much harder because the aggressor is not as advanced as a middle or high school child. The start point to end doesnÃ¢â¬â¢t last as long.Ã¢â¬ (Biachou,Andreous, Botsoglou,Read MoreArt And The Human Services Field1841 Words Ã |Ã 8 Pageseverything that part one does. ART is not your traditional psychotherapy, group guidance or advising, specific education, or values training. Program goal for ART Aggression Replacement Training is able to concentrate on the development of individuals to address emotional and social aspects that are contributing to youth and behaviors today. Research has been able to show that people who develop social skills, anger control, and moral reasoning skills are less likely to get into high risk situationsRead MoreThe Effects Of Media Violence On Society1942 Words Ã |Ã 8 Pagesconstantly exposed to media, and media has made the communication of violence more reachable and easier than ever before. Violence is especially an issue that needs to be looked upon, as many, especially the younger generation, view violence in film, computer games or even news reportingÃ¢â¬â¢s and this creates them into believing that violence in okay. A recent 2015 study however, identified an association between exposure to violence in entertainment and violent behaviour, which does not prove that exposureRead MoreHigh Risk Family Assessment Health Promotion1593 Words Ã |Ã 6 Pagessupport and help these people (Bailes, 1998). Substance abuse involving drugs, alcohol, or both is linked with a variety of negative social conditions, including family disturbances, monetary problems, lost output, and failure in school, domestic violence, child abuse, and crime. Furthermore, both social attitudes and legal answers to the use of alcohol and illicit drugs make substance abuse one of the most multifaceted public health issues. Estimates of the total overall costs of substance abuseRead MoreHalimbawa Ng Term Paper6581 Words Ã |Ã 27 PagesFuller has analyzed bullying in the context of rankism. Bullying can occur in any context in which human beings interact with each other. This includes school, church, family, the workplace, home, and neighborhoods. It is even a common push factor in migration. Bullying can exist between social groups, social classes, and even between countries (see jingoism). In fact, on an international scale, perceived or real imbalances of power between nations, in both economic systems and in treaty systemsRead MoreEssay on The Media Violence Debate3490 Words Ã |Ã 14 PagesTHE MEDIA VIOLENCE DEBATE Introduction Television and video games are favorite ways teenagers spend their leisure hours. Parents and teens themselves have wondered about their effects because of numerous concerns raised with regards to the negative influences that these form of entertainment bring. Many of todayÃ¢â¬â¢s children grow up with a television at home or even in their own rooms and there have been studies dedicated to the analysis
Thursday, May 14, 2020
For decades America has associated marijuana with many things, and none of them ever any good. From the Ã¢â¬Ë60s with the hippie revolution, to today with criminals of all kinds, there have been numerous associations that are arguably unwarranted in this day and age. Why is it that we have such negative feelings about marijuana? In America today, the government considers it a Schedule I drug, meaning that it has a Ã¢â¬Å"high potential for abuseÃ¢â¬ and Ã¢â¬Å"no currently accepted medical use.Ã¢â¬ The problem with this classification clearly lies in the second half of its classification. Marijuana certainly has medicinal purposes, and humans have been using it for centuries to primarily treat chronic pain and a lack of appetite. It is hard to construct aÃ¢â¬ ¦show more contentÃ¢â¬ ¦The truth is, we cannot. In our world today, you would be hard-pressed to not have someone close to you with something as serious as cancer or AlzheimerÃ¢â¬â¢s disease. With cancer comes a gre at number of awful symptoms, but to waste away from a lack of appetite is quite common. Surprisingly, this complete lack of appetite can easily be alleviated simply by the consumption of marijuana, be it through inhalation or ingestion. The main compound in marijuana, tetrahydrocannabinol, or THC, has unique properties, and it is the reason why marijuana is such an effective treatment for loss of appetite and chronic pain. Though the FDA refuses to accept THC as appropriate treatment for these symptoms, they gladly endorse Marinol, the synthetic THC. The problems with Marinol are varied, but primarily, it is not nearly as effective as cannabis for treatment, and is quite psychoactive. While marijuana itself is a psychoactive drug, Marinol is 99% THC, and as such, consuming a pill of Marinol can easily induce a psychoactive state. Users have reported to be incapacitated for days and experiencing awful hallucinations all because of this man-made THC. The research is being done, the fa cts are presenting themselves, state legislature is moving forward, but it is not enough. Research has been done that actually shows evidence that THC lowers the risk of AlzheimerÃ¢â¬â¢s disease. AlzheimerÃ¢â¬â¢s, one of the mostShow MoreRelatedThe Legalization Of Medical Marijuana1558 Words Ã |Ã 7 Pages Alaskan Thunderbolt Whether pro, con, user or bystander. The issue of the nationwide legalization of medical marijuana is one that infringes both in political and social standards. Be it that marijuana is subsequently abused, and utilized as an illegal drug. It is regarded highly, as a controversial issue which affects the amenity of conservative, modern America. Because of which one should further seek to understand. Things like its history, correlation with crime, effects on economy, effectsRead MoreMedical Marijuana1767 Words Ã |Ã 8 Pages Marijuana is a very prominent and controversial issue in society today. Although many slanderous claims have been made about cannabis in recent history, the truths are slowly starting to resurface. Unfortunately, these truths are under heavy criticism due to the stereotypical view of what people view as the typical Ã¢â¬Å"pot smoker.Ã¢â¬ This skewed perception of a lazy and unmotivated American is the result of over seventy years of propaganda and misinformation spread by private interests who relied onRead MoreMedical Benefits Of Medical Marijuana1161 Words Ã |Ã 5 Pagessurrounding the issue of whether medical marijuana ought to be legally sanctioned as a medicinal treatment. Medical marijuana involves the use of cannabis and its constituentÃ¢â¬â¢s cannabinoids in order to treat a disease or its symptoms (National Institute on Drug Abuse 2015). Numerous studies led declare the drug a miracle treatment for a variety of medical issues. These studies, however, are limited and effectively challenged by different studies that exhibit the health risks marijuana can have on the humanRead MoreMedical Marijuana And Medical Therapy2626 Words Ã |Ã 11 PagesMedical marijuana refers to the use of cannabis as medical therapy in the palliative sense to treat diseases or alleviate symptoms. This treatment modality has proven to be a highly debatable issue within the medical field due to the use of this substance as an illicit drug. Ã¢â¬Å"The National Youth Risk Behavior Survey monitors priority health risk behaviors that contribute to the leading causes of death, disability, and social problems among youth and adults in the United StatesÃ¢â¬ (Center for DiseaseRead MoreMedical Marijuana Essay1059 Words Ã |Ã 5 PagesMedical Marijuana One of the most controversial issues in the United States is over medical marijuana. Many experiments test the validity of the drug as a medicine, and results of these experiments receive much praise but also some critique. The DEA and the National Organization for the Reform of Marijuana Laws (NORML) are battling over the issue. The underlying matter that cannot be ignored is that marijuana proves to be a useful medication for many patients, especially those with wastingRead MoreThe Ban Of Medical Marijuana1090 Words Ã |Ã 5 Pagesepilepsy and used medical marijuana to save her life. Her parents had tried almost every medication to try and save her by the time she was two-years-old. Some nights she would get fifty seizures each night. Finally, her parents were able to get her a medical marijuana card in Colorado, and the new medication immediately stopped the seizures (Gummow, 8 Miraculous, para. 4, alternet.org). This is just one example of how unjust the ban of medicinal marijuana is. The ban of medical marijuana is unjust becauseRead MoreMedical Marijuana Essay969 Words Ã |Ã 4 Pages[Medicinal Marijuana] [Heather Bryant] Communication and compostition (COM156) University of Phoenix, Axia College [October 20, 2012] Medicinal Marijuana use in the United States Although many individuals find medical marijuana illegal, and unnecessary, it is a natural herb used to help symptoms caused by chronic illnesses. Over three million Americans use medical marijuana. Medical marijuana is the most widely used drug used to treat chronic illnesses in seventeenRead MoreMedical Marijuana Essay1174 Words Ã |Ã 5 PagesMedical Marijuana Marijuana (cannabis) is a mixture of leaves, stems, and flowering tops of the Indian hemp plant Cannabis sativa.  Marijuana is thought by many to be harmful, but it has been proven in fact to be helpful for some people with certain illnesses.  When I first started looking into medical marijuana as my research subject, I was curious to see what people my age actually thought about marijuana. I asked twenty of my peers, ranging in age from seventeen to twenty-twoRead MoreMarijuana as Medical Treatment917 Words Ã |Ã 4 Pages Marijuana as medical treatment Should marijuana become legal in our country as a prescription and clinical drug for medicinal treatment? Imagine somebody that you love lying in bed at a hospital and having just undergone chemotherapy for their cancer treatment; Side effects of chemotherapy like constantly vomiting, fatigue and pain are difficult to tolerate every day. Doctor can prescribe medication, but any of it has absolutely no effectRead MoreThe Legalization Of Medical Marijuana1314 Words Ã |Ã 6 PagesMarijuana is the most frequently abused illegal substance worldwide. Not only is there no legitimate medical use, it has been tied to physical, mental, and emotional damages. Ã¢â¬Å"Marijuana refers to the dried leaves, flowers, stems, and seeds from the hemp plant Cannabis sativa, which contains the psychoactive (mind-altering) chemical delta-9-tetrahydrocannabinol (THC), as well as other related compoundsÃ¢â¬ (National Institute on Drug Abuse). There are many supporters of the legalization of medical marijuana
Wednesday, May 6, 2020
The Controversial Issue of Executive Pay in America The Controversial Issue of Executive Pay in America Over the past twenty years, America has seen a substantial amount of change and development amongst many technological industries. Old ideas have been revolutionized. Technology has been continuously upgraded time and time again. Americans slowly have to do less and less because new inventions are constantly increasing their abilities to do more for us. Cars are getting faster, phones are getting smarter and before we know it, 2-dementional televisions will be a thing of the past. Despite everything that is growing around us there are still few things that have stayed the same; for example, the average American income for 99Ã¢â¬ ¦show more contentÃ¢â¬ ¦Take severance packages for example. When the average employee in no longer benefitting the company, chances are they will be let go. Besides a final paycheck for hours worked and the possibility of unemployment collection, they do not receive anything else from the company. When a CEO is no longer performing up to standards, they are forced to resign but walk away with much more than a final paycheck. Chuck Prince of Citigroup was shown the door after the company lost $64 billion in market value, yet he left with $68 million and a cash bonus of $12.5 million (Nickels, McHugh amp; McHugh, 2010). Not only are CEOs paid a substantial amount more for their work, they are paid a substantial amount more to leave the company all together. In 2009, President Obama and Congress put limits on executive compensation of firms receiving money under the federal government bailout programs. The payout to CEOs leaving their companies was limited to $500,000 but it wasnÃ¢â¬â¢t for all companies across the board. This new limit only applied to companies who had borrowed money from the government during periods of economic downfall and hadnÃ¢â¬â¢t yet paid it back. Despite the decrease in monetary payout, CEOs were still allowed a decent portion of restricted stock which am ounted for a fairly large payout when the stock could be sold a few years down the line. According to the majority of American citizens, top-level executives are paid more moneyShow MoreRelatedCeoÃ¢â¬â¢s and Upper ManagementÃ¢â¬â¢s Acceptance of over Compensation Are Unethical During Times of Financial Struggle Within Organizations1706 Words Ã |Ã 7 Pagesare not compensated enough for the pressures they endure, that they are generally they first to receive pay cuts when the company is facing financial distress, and in some cases are first to be dismissed in order to save others in the lower echelon. Because of these compensatory packages given when hired, when the companyÃ¢â¬â¢s financial stability is no longer solid, the CEOs are still guaranteed pay increases and incentives that they continuously accept. The Board of Directors may believe that theirRead MoreImmigration Argument Essay958 Words Ã |Ã 4 PagesImmigration is when people from all around the world leave their country in the hopes of living in this new place permanently, however immigration is a very controversial topic lately. Having two sides to the story, immigration is thought by many to be a problem because it causes more violence, over population, causes those who are country born residents to pay for immigrants, or even cause job loss, recently Donald Trump has talked a lot about his views on immigration causing a lot more controversy than inRead MoreEthics and Ceo Pay1403 Words Ã |Ã 6 PagesRunning head: LEADERSHIP AND ETHICS OF CEO PAY Leadership and Ethics of CEO Pay Chief Executive Officer pay in the United States has risen dramatically. In the past three decades the salary of a CEO has risen significantly beyond what can be explained by variables such as firm, size, performance, and industry classification (Bebchuk Grinstein, 2005). According to research, the CEO pay at the nationÃ¢â¬â¢s top 500 largest companies averages about $10.9 million aRead MoreImmigration Policy Of The United States And Its Effects On Hispanic Immigrants1541 Words Ã |Ã 7 Pageswhom originate from Latin America (migrationpolicy.org). Largely driven by the prospect of the Ã¢â¬Å"American Dream,Ã¢â¬ the Latino immigration movement began in the 1840s and has fluctuated with new policies, including the bracero program, an oppressive operation for temporary migrant workers, during World War II, and the Immigration Act of 1965, which created the first immigration limit for the Western Hemisphere (GutiÃ ©rrez, Ewing). Since 1960, the Latino population in Amer ica has grown from 3.24% of theRead MoreThe Constitution Guarantees Every Citizen Civil Rights1378 Words Ã |Ã 6 Pagesthe right to federal employment, the right to run for office, as well as the right to pursue life, liberty, and the pursuit of happiness. Responsibilities of American citizens include supporting and defending the constitution, being informed about issues in the community, participating in the local community, participating in the democratic process, and respecting the laws. Some other responsibilities are paying taxes, serving on a jury, and defending the country as necessary. (2) U.S. citizensRead MoreImmigration Of The United States847 Words Ã |Ã 4 PagesStates has been among the highest since the peak in early twentieth century. Every year, people who immigrate to this country are count more than 1 million, without including unauthorized immigrants. Many Americans who believed too much immigration in America could become a problem. For the fact that if AmericaÃ¢â¬â¢s immigration rate continues grow, like now, by 2050Ã¢â¬â¢s the minority groups collectively will constitute the majority of Americans now. Some interest groups believe that the white majority will noRead MoreImmigration Is A Major Controversial Issue1471 Words Ã |Ã 6 Pages Roman Numeral III Signature Assignment GOVT 2305 MW 8:00-9:20 Danielle Scheurmann 5-4-2015 Ã¢â¬Æ' Immigration is a major controversial issue in todayÃ¢â¬â¢s government. Some important matters include national security, the economic weight, escalation in drug and weapons trafficking, and human trafficking. Immigration is both beneficial and detrimental to many people, and our country. In my opinion the foremost concern regarding Immigration is National Security. Ã¢â¬Å"More than 10 million undocumented aliensRead MoreImmigration Reform : The United States1312 Words Ã |Ã 6 PagesImmigration reform is one of the most controversial topic in the U.S. The Democrats and Republicans are having a tug of war over finding a solution to allowing illegal immigrants grant citizenship and allowing their families to stay in the this country. Just last month, President Obama had a televised executive decision talking about immigration reform. President Obama discussed how the executive decisions like providing legal status and work permits for more than 5 million immigrants, making theRead MoreCompensation Practice: World Atwork. Name. Institution.1699 Words Ã |Ã 7 Pagessatisfying the needs and wants of both consumers and employees. In this examination, WorldatWork has been considered for careful and extensive research to give insight into the issues that are directly/ind irectly involved in compensation practices. WorldatWork WorldatWork is a hotel cleaner firm located in the United States of America. Hsieh, Apostolopoulos, SÃ ¶nmez, (2013) noted that the nature of this job is usually unattractive. Most of the workers perform their duties under deplorable conditions.Read MoreAmerica Is The Immigration Policy.in Light Of The Presidential Election1164 Words Ã |Ã 5 Pagesabout subject in America is the immigration policy.In light of the presidential election people are concerned about how President Trump will affect America s immigration policies.Many opinions are circling the world of media,but this division America comes at the height of racial tension as well causing America to become a volcano just waiting for a chance to erupt. In all honesty many do not discuss controversial topic because they do not understand the history regarding the issue, the current policies
Tuesday, May 5, 2020
Question: Discuss about the Competitive Advantage of Customer Centricity. Answer: Introduction Customer service management is one of the essential activities that any business organization has to give adequate importance, such that customer satisfaction could be achieved. The customers services offered by the business organization highlights the number of customers being attracted to the business organization (Blut et al. 2015). The customer services include guidance provided to the customers, promptness of the employees, politeness and courtesy. Professionalism is also an important factor to be maintained, in order to achieve customer satisfaction. Personalization of the services, according to the demand of the customers is also an important part of customers service management (So et al. 2016). This assignment highlights the evaluation of the encounters of two business organizations namely Coles and Foodland. Both these companies are retail supermarkets and are leaders Australia. The evaluation of the emotional responses has been shed light upon in this assignment, along wit h a comparison of the relative performance. The emotional responses of the customers, in the encounters of the same incidents highlight the effectiveness of the customer services in both the companies. Finally, recommendations have been added for each of the companies. The ways the companies could enhance their customers services have been shed light upon in this assignment. Coles and Foodland are two major grocery and food retail chains in Australia. Both these supermarkets have been the leaders in the Australian market, outperforming each other in every survey. The issue that is faced is in the return of the products bough online. I had bought few grocery products from both Coles and Foodland. However, the experience in the return with Foodland was much better than that of Coles. In Foodland, as I requested the return of the products online, immediately I was contacted by a customer care service professional. The professional wanted to know the details of the issue that I faced and the reason I wanted to return the products that I have bought. Moreover, the customer service professional was empathetic towards me and apologised several times, while I communicated that rotten and out dated products were delivered to me. The customer service professional of Foodland guided me with the following steps that I need to take in order to return the goods that w ere not in order. He apologized several times for the mistake and ensures that the same incident will not be repeated again. The next time I placed an order with Woodland they compensated for their mistakes and give me a lot of free items along with the products that I had ordered. They clearly explained to me that due to some delay in their supply chain and the logistics management, the orders placed were delivered to me rotten. Though, I will disappointed at first yet the guidance and empathy that I got from the customer service professional of Foodland made me understand their problem. While I face the same issue with Coles, the behaviour that I got from the customer service professionals was more painful and annoying than wrong products being delivered to me. When I lodged a complaint due to incorrect delivery of orders, the customer service professional behave with me very rudely. They were very reluctant to replace the order and force me to take the wrong products being delivered to me. Moreover when I ask for compensation they refused. The behaviour of the customer service professionals were not professional at all and were unexpected. I did not get any empathy from them rather I was blamed for not verifying when the products while they were being delivered. I was totally dissatisfied with the customer services provided by Coles. Evaluation of the emotional responses In the incidence of long products being delivered to me by Coles and return products being delivered by Foodland, was equally unexpected and annoying. However in case of Foodland, I had a better experience than in Coles. The professionals of Foodland and the customer service executive were very helpful and empathetic. They reviewed the problem and guided me towards the next steps. Since wrong product delivered to me, I was angry as well as sad. However, the professionals of Foodland handled my anger very efficiently. At times I was angry with their irresponsibility and was rude to the customer service executive. However they understood the pain that I was going through and hence they did not behave rudely with me as a response of my rude behaviour. As the problem was solved by the customer service professionals I realised my mistake. Mistake in delivery of the product might happen once in a while. I could have handled it with more patience. Later I felt that my anger and rude behavio ur towards the customer service professionals was unjustified. The performance of food land commendable and has outperformed the retail market chain Coles. Along with achieving the best customer service award,Foodland has also been chosen for the best store layout, freshness of the food, as well as product variety. The product of food is fresh and cheaper than the other competitive Supermarket stores (Kursunluoglu 2014). The store layouts are well planned and help the customers find the product of their choice very easily (Orel and Kara 2014). The stores also have special facilities for the disabled as well as the elderly citizens. The customer service professionals assist the disabled people and the elderly citizens to find their products (Jahanshani et al. 2014). The company is also active in the CSR activities (Lin and Bennett 2014). Along with hosting various charitable activities, Foodland hosts various sports event and other cultural or charitable activities (Parniangtong 2017). The customer perceived value proposition of Foodland is higher than that of Coles. With the same amount of money a customer is able to get more products from Foodland, than from Coles. Thus, along with obtaining fresh food products and groceries, the customers are able to save certain amount of money while shopping at Foodland. In order to influence the value of perception of the customers the priority of the company needs to be communicated to its regular customers (Hurewitz 2014). Along with priority at low cost product equality has to be ensured. The efficient customer services will help enhancement in the customer perceived value, thus increasing the business to a significant amount. Recommendations In order to ensure that both the companies are able to enhance their shares and business remarkably few recommendations have been given. Foodland needs to ensure that they maintain their standard of the fresh products as well as mention the low cost. The priority that is given to the customer services shouldbe retained, so that they are able to attract more customers along with loyal customer retention (Suryandari and Paswan 2014). It is also recommended that they introduced loyalty bonus for the customers so that they get more discount than the other customers. This will help in retaining old customers. For Coles, it is recommended that they give priority to the customer services in order to attract more customers along with retention of old customers. The price of the product should also be regulated in order to ensure that the customers can save certain amount of money while shopping. The customer service professionals need to be trained more efficiently so that they are able to handle the customer care and empathy does avoiding loss of loyal customers. Conclusion Customer services have a key role to play for any business organisation. The customer services include guidance to the customers for selecting the product along with assistance in after sale services being provided to the customers. The customer services include in store guidance, along with online assistance to the customers. Issues and problems faced by the customers have to be looked after by the customer service executives. It is important that Coles and Foodland give priority to the customer services such that they are able to attract more customers along with the retention of old customers. Customer satisfaction could be achieved if the customer services are given efficiently. Thus, along with quality enhancement and price reduction, the customer services have to be prioritised in order to achieve competitive advantage over the contemporary retail grocery chains. Personalised services are to be given to the customers such that they feel important. Customisation of products and services helps in establishing customer relationship by increasing the number of customers. Strong customer relationship is important for effective Customer services. Loyalty programs for the customers are also effective in enhancing the customer services and establishing a positive customer relationship. Customers feel the priority that is being given to them, thus attracting and retaining them. Empathy towards customers along with professionalism has to be maintained by the customer service executive to enhance the services given to the customers. References Blut, M., Frennea, C.M., Mittal, V. and Mothersbaugh, D.L., 2015. How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis.International Journal of Research in Marketing,32(2), pp.226-229. Hurewitz, M.., 2014.Retail customer service interaction system and method. U.S. Patent Application 14/180,484. Jahanshani, A.A., Hajizadeh, G.M.A., Mirdhamadi, S.A., Nawaser, K. and Khaksar, S.M.S., 2014. Study the effects of customer service and product quality on customer satisfaction and loyalty. Kursunluoglu, E., 2014. Shopping centre customer service: creating customer satisfaction and loyalty.Marketing Intelligence Planning,32(4), pp.528-548. Lin, Z. and Bennett, D., 2014. Examining retail customer experience and the moderation effect of loyalty programmes.International Journal of Retail Distribution Management,42(10), pp.929-947. Orel, F.D. and Kara, A., 2014. Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market.Journal of Retailing and Consumer Services,21(2), pp.118-129. Parniangtong, S., 2017. Competitive Advantage of Customer Centricity. So, K.K.F., King, C., Sparks, B.A. and Wang, Y., 2016. Enhancing customer relationships with retail service brands: The role of customer engagement.Journal of Service Management,27(2), pp.170-193. Suryandari, R.T. and Paswan, A.K., 2014. Online customer service and retail type-product congruence.Journal of Retailing and Consumer Services,21(1), pp.69-76.
Tuesday, April 7, 2020
Both were able to redefine the social norms and include more of a cultural aspect to the music environment. Though punk rock and hip-hop are very different genres, they have similarities in the way the genre effected society and the culture around the music. Punk Rock has gained so much respect and a strong following because Of the bravery and confidence the bands show by their music. Rather than following social norms and disregarding their feelings, they follow their heart and express exactly how they feel.That alone gained so much popularity in the world for punk rock. Their ability to speak the truth and true feelings allows the fans to come together and share common ground with other fans ND the bands themselves. There are certainly differences that are easily noticeable between the two genres, punk rock and hip-hop. For example the way of singing and portraying the message is very unique for each genre. We will write a custom essay sample on Origin of Hip Hop and Punk Rock or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Punk rock utilizes multiple instruments such as the guitar, drums, and vocals to sing and express a message through lyrics.While hip-hop on the other hand, does not use the instruments rather just the use of vocals. The singing of hip-hop is different than that of punk rock. Hip-hop is much more mellow and more of a talking type than a loud singing. For example, The Calashs song Should Stay r Should I Go, uses all the characteristics of the instruments and a message through the lyrics. Very unique for the time period, it appealed to many people especially in the teenage age group. The song explains: Darling you got to let me know Should I stay or should I go?If you say that you are mine Ill be here till the end of time So you got to let me know The lyrics explain feelings towards a female and questioning whether it is better to stay with her or if it is better to leave. These messages are not deliberately stated but are inferred, and people may develop a different meaning from the same lyrics Of a song. On the contrary to punk rock, and example of hip-hop would be Amines Lose Yourself. Vocally, there are no guitars or drums present in the song, just a beat and his voice.His tone is angry as he yells throughout the song, but that is to better portray his message. His overall message of the song is understood when he states: Fact that cant get by with my nine to Five and cant provide the right type of Life for my family cause man, these God damn food stamps dont buy diapers Mine explains the hard life he went through and the hard life that it is for people. Life is not easy by any means, and he is angry that he wasnt able to provide food and a life for his family.The meaningful message is portrayed differently than punk rock, but it attracts a different crowd. The major crowd is in the Bronx in New York City where many people may consider it the ghetto. It appealed to the people because it was very unique and they could relate to many of the problems that people sang about. Though the portrayal of the message is different between punk rock and hip-hop, the overall message is very influential in the culture surrounding the music.
Monday, March 9, 2020
Summary One Essays Summary One Essay Summary One Essay Name: Instructor: Course: Date: Summary One The article Ã¢â¬Å"Elements of Strategic Planning and Management in Municipal Government: Status after Two DecadesÃ¢â¬ explores the application of planning and management procedures in municipal governing entities that have populations of over 25,000. A survey was carried out to determine the relevance of strategic planning in municipalities. Strategic planning and management in municipal governments is crucial since it creates efficiency in these systems. Government policy requires municipal governments to employ the use of strategic planning and management approach to maximize efficiency. However, research shows that the application of strategic planning is not always easy to achieve. The articleÃ¢â¬â¢s point of discovery begins from the determination of what strategic planning is its purpose in municipalities, and its use among other factors. Strategic planning is used to uphold a desirable balance between an organization and the environment within which it operates over a long period. Strategic planning works only when planned action is effectively linked to implementation. A survey given to municipal managers revealed that out of 512 managers only 44 percent employed strategic planning. However, the 44 percent reported that not all strategic plans were implemented. Strategic plan is effective when relevant stakeholders are involved with 60 percent of the local governments that responded affirming that citizens, politicians and other stakeholders were involved in strategic planning processes. Another important factor in strategic planning is the elements used on creating a strategic plan. The respondents of the survey indicated that the most frequently used elements of strategic planning were development of goals and objectives, vision for the future, which was followed by a review of organizational mission goals and finally developing action plans. Implementation of strategic planning requires applying strategic management practices that are divided into four levels. These levels tie into how planning allocates resources, how the municipalities manage their performance and the processes involved in measuring their performance. The results of the survey indicated that strategic planning had helped municipal governments to operate their cities more effectively therefore achieving beneficial result for the municipalities. Summary Two The article Ã¢â¬Å"Effects of Economic Development Strategies in Local MunicipalitiesÃ¢â¬ by Robbie Waters through survey explore the effects of economic development planning in municipalities that employ them. It has been suggested that economic development planning can be the solution to all the problems facing a community. Literature in economics reveals that effective economic development planning is believed to reduce unemployment rates. In this regard, job creation for the community drives cities to practice economic development strategies and policies. To determine the effectiveness of economic development plans, the article compares the status of cities that employ economic polices to those that do not. This is done by comparing unemployment rates over a five-year period. A survey conducted by International City/Council Management in 1999 and 2004 on chief administration officer in US cities with over 10000 and counties with a population of over 50000 reveal that localities that have written down economic development plans, on an average achieve a reduction in employment rate by 0.76 percentage points. It was also determined that areas with written business strategies had experienced a higher level of unemployment than areas without this form of planning by a 1.16 percentage points. Depending on the model used, the statistical significance is dramatically changed affecting the unemployment rates in the cities. The main aim of economic development planning remains to be growing economically sustainable communities that will create employment opportunities. However, the results acquired from the survey suggest that economic development plans need to be revised to suit the needs of the community. Therefore, the results raise questions as to the relevance of economic development planning in local governments. The results achieved in the survey also suggest that local governments do not employ strategic applications in implementing their economic plans. The evidence also brings into question the commitment of municipal authorities in implementing their plans for the cities they run. In view of the questions raised, future research should aim disambiguating the results and include more parameters that will make to enrich the research and settle the questions that have arisen in research. Summary Three Competing and Cooperating across State Borders in Economic Development: A Call for Ã¢â¬ËÃ¢â¬ËCoopertitionÃ¢â¬â¢Ã¢â¬â¢ by Jon Lombard and John Morris discuss the importance of cooperation of local and state government in economic development. Successful economic development is expected to provide tangible benefits for members of the community within a state or locality. This is seen by the ability for these entities to attract business. Competition however has moved from regional competition to national and international proportions. The essay proposes that competition and cooperation are not opposing forces but rather necessary ingredients to economic success. Considering the relevance of the two, the term coopertition is formed to describe the dual nature of government incentives in aiding economic development. Competition in the past among states for economic developments has been seen to create winners and losers. However, governments have come to the realization that the competition is beneficial to all involved when resources are pulled. Therefore, economic development necessitates a competitive element. Coopertition is an essential part of economic development that seeks to make use of the advantages inherent by cooperating with other governments. It is important to note that coopertition results in the creation of a new economic unit that is not only bigger and better, but also offers its participants a resource base that is unmatched by smaller entities that are competing. The Federal system in America creates a distinction in the political realm with well-defined borders. The hierarchical political structures in the government create levels of competing entities within this structure. From the national level, we derive the states vertically. However, competition exists in the horizontal layer where we have the states competing for economic development. This is the stage at which coopertition for economic development is at its best. The use of cooperation in developing economies has served the well in the United States. Local governments work together in an aim to maximize on benefits imagined in economic development. To achieve the necessity of coopertition, states may make informal agreements or understandings or even interstate compacts. Interstate compacts, however, are not popular because of the formality that goes with creating such an arrangement. Therefore, this is not the right approach to coopertition. In conclusion, the nature of economic development provides rich ground for study. It is evident that the individual forces in competition do not have as many benefits as coopertition does. Individualism undermines economic development. In this sense, it is necessary to explore the benefits of coopertition in enhancing cross-border economic success.
Friday, February 21, 2020
Contemporary issues in marketing - Essay Example All the above phases mean that the strategy to be developed should effectively put the principles of the company closer to the needs of the specific consumers that the company targets. If a company puts the above in consideration then it will definitely develop unique strategies that make it competitive in the new market. This is addition to proper review and correction policies will determine the success of the adapted international marketing mix that Weny Trippes (fictional company) has developed. Weny Trippes has a really wide market appeal in the soft drink market in the United States. A company such as Weny Trippes has the ability to introduce new products that meet the demands and quality requirements of its consumers faster than any other company in the local scene. It has better consumer need responsiveness, better innovative skills, quality products and processes as well as higher efficiency that promotes its differentiation advantage in the United States market. This has ma de the company to consider developing marketing strategies that can ensure the success of its product line in other foreign markets such as those of Central America, East Africa, or Northern Europe, Chinese market and the Middle East markets. Different foreign markets have different needs and present unique different challenges that Weny Trippes has to form effective entry and marketing strategies on how to overcome them. ... Increasing competitiveness on a global ground has forced many industries to expand to foreign countries. Internationalisation, which is the process by virtue of which a firm moves from operating in its domestic market to international markets, has hence become an ongoing trend in the economy. But this however may have effects that are not evident in the domestic sector especially in terms of coping up with a foreign environment. The international market for many products is subject to many dynamic influences that can lead to changes in the volume, mix and distribution of demand and sources of competitiveness (Ofori 2000). Before this decision to venture into the market Weny Trippes only ventured the domestic market and never thought of expanding its business beyond the borders of its home country. The international penetration option for the companies is a means of expanding the profits and at the same time attempting to cash on the weakness and lack of creativity by the home compani es or firms that produce similar products (Akkaya 2006). Organizations are optimally entering into newer foreign markets mainly the onset of globalisation. Ã¢â¬Å"Globalisation is a process of interaction and integration among the people, companies, and governments of different nations, a process driven by international trade and investment Ã¢â¬ ¦. This process has effects on the environment, on culture, on political systems...Ã¢â¬ (Rothenberg 2002, p1). Thus, its wish to make an impression in foreign markets is further driven by the globalization. In addition, Weny Trippes has a really diverse range of soft drink products and energy drinks that it intends to develop an international marketing strategy so as to promote them in several foreign markets.